Hope understands the importance of customer calls. Each buyer or seller call is quickly processed to an agent and logged into our system for follow-up.

The front desk and customer service department works as a team for our agents to ensure that the customer receives better than expected service. This process helps save the agent time by processing and tracking each call so that the agent can spend more productive and quality time with his or her clients.

The showing scheduler. The front office showing scheduler provides the latest technology in effectively scheduling agent and company listing showing appointments. By scheduling all showing appointments, we can deliver to our agents and sellers accurate historical information on each listing.

The listing agent can access a showing appointment for the seller at any time. This reflects the name of the showing agent, the brokerage and the time and date of each showing. This organized information saves the listing agent time and reduces confusion while helping the agent to become more productive and profitable.

All the information automatically goes to the feedback coordinator so they may gather feedback from the buyer and buyer's agent from the property they have shown. This important data keeps the agents and sellers up to date on the marketing efforts of their property. This also saves the agent time in trying to investigate who showed their sellers property and at what time and date.

Hope feels with this kind of service, performed professionally means that buyers and sellers get better service than expected, and helps our agents utilize their time wisely and is another reason why our agents are the most productive in the DFW Metroplex.



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